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These Terms of Service (“Terms”) govern all services offered by Roof Ranker Digital, a [State] Limited Liability Company (“we,” “us,” or “our”). By engaging with our services, making a payment, or participating in any onboarding activities, you (“client” or “you”) agree to be bound by these Terms.

1. Introduction

These Terms constitute a binding agreement between Roof Ranker Digital and the client. By using our services, you acknowledge that you have read, understood, and agreed to comply with these Terms.

2. Scope of Services

Roof Ranker Digital specializes in branding, website design, website development, and digital marketing services tailored to the roofing industry. Specific project details—including scope, pricing, and timelines—will be outlined in individual proposals or service agreements.

3. 100% Satisfaction Money-Back Guarantee

3.1 General Terms

We offer a 100% Satisfaction Guarantee for website design and strategy services, subject to the following conditions:

  • Clients may request a full refund within 30 calendar days of project commencement (the date of the initial payment), or prior to signing the Design Approval Document—whichever comes first.

  • Once the Design Approval Document is signed or the 30-day window has passed, all payments become non-refundable.

  • This guarantee applies solely to initial design and strategy phases. It does not cover digital marketing services once campaigns are active, nor branding services once deliverables have been approved.

3.2 Abandonment Clause

If a client fails to respond or provide required feedback and assets for seven (7) consecutive days without prior notice or valid reason, the project will be considered abandoned.
Abandoned projects are not eligible for refunds, and Roof Ranker Digital reserves the right to terminate the project without further obligation.

3.3 Guarantee Exclusions

The satisfaction guarantee does not apply to:

  • Marketing campaigns after launch

  • Branding deliverables after client approval

  • Any client who violates the responsibilities outlined in these Terms

4. Client Responsibilities

To ensure timely and successful project delivery, you agree to:

  • Provide all requested materials, content, and approvals within seven (7) business days of each request

  • Communicate consistently and act in good faith

  • Avoid actions or inactions that may cause unreasonable delays

Failure to respond for 14 consecutive days, or intentional delays, will void the money-back guarantee. The client remains liable for all work and costs incurred up to that point.

5. Scope Changes & Additional Work

Your project includes only the services listed in the original proposal.
Any new features, revisions beyond the allotted number of rounds, or changes not explicitly included in the proposal will be considered additional work, billed at $25/hour unless otherwise agreed in writing.

6. Payment Terms

  • By making any payment, you confirm acceptance of these Terms.

  • A deposit is required to begin work, as outlined in your proposal or invoice.

  • Payment schedules and milestones will be detailed in your agreement.

  • After the refundable phase, all payments are non-refundable (refer to Section 3).

Late Payments

  • Payments not made by the due date will incur a 1.5% monthly late fee (18% annualized) or the maximum allowed by law.

  • A 7-day grace period applies before late fees are charged.

  • If unpaid after 30 days, services may be suspended until balances are cleared.

  • Accounts unpaid after 60 days may be sent to collections or pursued legally. The client is responsible for all related legal and collection fees.

  • Payment obligations remain, regardless of delays caused by the client.

Hosting Fees
Once your website goes live, a monthly hosting fee of $99 will be billed automatically unless otherwise agreed.

7. Revisions

Each project includes up to 3 rounds of revisions, unless otherwise specified in your agreement.
Additional revisions will be billed separately, either hourly or at a flat rate as agreed.
Revisions must be completed before final design approval and signing of the Design Approval Document.

8. Project Termination

Either party may terminate the project in writing. In such cases:

  • Refunds will only be granted according to the criteria in Section 3

  • The client remains responsible for all completed work and applicable fees

  • Abandoned projects (see Section 3.2) are not eligible for refunds

9. Ownership & Intellectual Property

  • Ownership of final deliverables transfers to the client upon full payment.

  • Until payment is complete, all project assets remain the exclusive intellectual property of Roof Ranker Digital.

10. Limitation of Liability

Roof Ranker Digital will not be liable for:

  • Delays caused by lack of client response or cooperation

  • Loss of revenue, profits, or business opportunities

  • Indirect, incidental, or consequential damages

  • Issues resulting from inaccurate, incomplete, or delayed information from the client

11. Governing Law

These Terms are governed by the laws of the State of [Insert State, e.g., Wyoming], without regard to its conflict of law principles.
Any disputes shall first be resolved through good-faith mediation. If mediation fails, the matter will be settled through binding arbitration in [Insert State].

By submitting payment or engaging with Roof Ranker Digital, you agree to be bound by these Terms of Service.